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Duane Morris Named to BTI Client Service 30: Best of the Best in Client Service Delivery for Third Year in a Row

April 24, 2023

Duane Morris Named to BTI Client Service 30: Best of the Best in Client Service Delivery for Third Year in a Row

April 24, 2023

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PHILADELPHIA, April 24, 2023—Duane Morris LLP has been named to the BTI Client Service 30: Best of the Best in Client Service Delivery. The designation, part of BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance, marks the firm’s third consecutive appearance among what BTI Consulting Group considers the “elite firms that outperform everyone else” in terms of client service. Duane Morris is ranked at No. 23 among the 650 core law firms that serve Fortune 1000 and large private clients. The ranking is based on BTI’s annual survey of a broad cross section of hundreds of general counsel and other in-house decision-makers at organizations with $1 billion or more in revenue.

“Our internal effort to heighten our focus on clients is clearly yielding results and our attorneys are more culturally fluent than ever in terms of communication, responsiveness and being proactive on behalf of our clients,” said Duane Morris Chairman and CEO Matthew A. Taylor.

“To be recognized for our efforts and included in the Top 30 for a third consecutive year by BTI Consulting and our clients is a great honor.”

BTI’s report notes that, “The one-two punch of keeping clients informed and handling problems, along with the firm’s client focus and understanding of the client’s business, shows Duane Morris’ investment in their client relationships. Clients note the firm’s culture of serving the client and use of client feedback to inform their actions and strategies makes them a standout among their peers.”

Additional client comments include:

  • “Duane Morris are the gold standard in excellent client service performance and deliver unparalleled service at the highest level.”
  • “Duane Morris is well known in our space and are well connected. They stay on top of the important issues that our sector faces.”
  • “Their work is consistently excellent and depth of knowledge in my industry is impressive. They are also ethical, responsive, easy to work with and provide great value.”

According to BTI’s in-depth interviews, fewer than 241 law firms were singled out by legal decision-makers for their prowess in at least one of the 17 activities driving superior client relationships. The activities include: deals with complexity; provides practical solutions; fields the absolute best team; commitment to help; client focus; understands client’s business; provides value for the dollar; anticipates client’s needs; innovative approach; deals with unexpected changes; quality products; legal skills; keeps clients informed; handles problems; meets core scope; unprompted communication; and advises on business issues.

About Duane Morris

Duane Morris LLP provides innovative solutions to today’s multifaceted legal and business challenges through the collegial and collaborative culture of its more than 900 attorneys in offices across the United States and internationally. The firm represents a broad array of clients,